Why is it worth using our customs broker services?

In order to find out information about what can be imported, what documents must accompany the cargo, how much to pay for customs clearance (fees, duties, VAT, excise tax). You can of course do it yourself. But then you will have to spend more than one day, and there will be a huge question about the quality of the information received. It is also possible to hire a customs declarant on the staff of the company, but this will lead to a lack of width and height of view on innovations in the customs sector, and the professional weight and image of your corporate interests will be measured solely by the weight of the importer’s company.

We offer you to save time, your nerves and money – leave a request on our website or simply call any of our agents for customs clearance of goods.




We are experts in foreign economic activity and these are not just big words. Our employees’ experience reaches 20 years. We have created a team of professionals focused on a “comfortable” result for our client. Years of experience allows us to find a legal way out of the most difficult situations.

Leading strategy

We are one of the first companies for customs brokerage services, which began to process goods in the Import 40EA mode without arrival and payment for the customs terminal or the Import 40 AA mode right at the checkpoint, which also without payment for the terminal

Technical capabilities

Our representative offices in the regions will carry out customs clearance of the goods at the shortest possible distance from the place of unloading, which allows us to reduce logistics costs and shorten the time of cargo delivery.

Closeness to the client

We work around the clock, which allows customs clearance even on weekends, without cargo idle time at the terminal.
We lead the client by the hand 24/7/365, silent assistants, we hear and understand the basic need and what expected results our client should get from us here and now.

Operational superiority

We work on the principle of differentiation – combining impeccable service with operational excellence. Consequence – the time for customs clearance of cargo is minimized

They trust us

We do not abandon the client until all complex issues of deal are fully resolved

How to start working with us?

Features of customs clearance with VR GROUP CUSTOM LOGISTIC

Why are our customs brokers the best?

  • We carry out customs clearance of goods according to a well-structured business process, adapt the process for each client individually according to his requirements and wishes, work out a checklist of your wishes in the delivery of goods and customs clearance, so as not to miss important comments from your side.
  • Working with us, you will definitely not repeat the same thing to us. You just need to set the task once.
  • Cargo customs clearance is carried out according to the four-eye principle.

What does it give me?

  • The main value is an individually perfected working delivery scheme for a specific product and for specific conditions, and constant proximity to your wishes in work.
  • Questions regarding logistics, customs clearance of goods, permits, will be done better and faster by the specialists of our company. These are tasks that require narrow specialized knowledge and skills, knowledge of standard, proven solutions.
  • Choosing cooperation with our company, in the end you get a quality product for a reasonable price, which will help you plan the company’s expenses and avoid unforeseen situations and overpayments at customs.

Preparation of documents for customs clearance

Services for customs clearance of imported goods are provided by many companies, but not all do it efficiently and quickly, using all the innovations of customs legislation.

Little things that may seem unimportant, not taken into account in the process of preparing documentation for customs clearance of goods, can lead to such consequences as transport downtime, a fine for violating customs legislation, and an increase in payments. As a result, there is a significant increase in customs clearance costs.

Our specialists work proactively, at the preliminary stage, at the stage of forming the order by the client, analyzing and preventing the maximum number of possible risks during registration.

Customs clearance of cargo

A set of actions, after which the buyer of the goods receives the right to freely dispose of goods on the territory of Ukraine, is called import.

According to the customs code, such actions include:

  • provision of permits for the goods imported by you (certificate/declaration of conformity, conclusion of the SES (for the sale of products on the domestic market), conclusion of the Chamber of Commerce and Industry);
  • filling in the customs declaration according to the shipping documents;
  • payment of customs duties (duty, excise, VAT);
  • provision of goods, if necessary, for customs inspection.

What else can we tell about the customs broker service?

Informed means protected.

Every day there are some changes in the procedures for customs clearance of goods. We inform our customers about any changes or bottlenecks in the supply chain that can be expected in the near future.

The first delivery is important! – be prepared.

If you do not have experience in import operations or have it, but old, we strongly recommend using the advice of a customs broker and get the most up-to-date information for customs clearance, and you will definitely bypass all the sharp corners of the customs clearance procedure.

Registration at the border or at the checkpoint, without arrival and payment for the customs terminal.

A huge advantage for importers has become the possibility of customs clearance of goods at the border or at a checkpoint, which entails huge advantages, since the cargo actually enters the territory of Ukraine, already cleared of customs payments, and your vehicle can go to any point in Ukraine for unloading, which significantly reduces transport costs and delivery time.

Terms of delivery and terms of payment.

Very often, beginners confuse these two conditions. Include in the terms of the contract the provision of the necessary documents to you for customs clearance – this will raise your expertise in negotiations with your supplier of goods, and you will document a package of documents to confirm the customs value if necessary.

Form carefully pricing depending on the terms of delivery of goods. If you have any questions or need help in determining the correctness of these conditions, we invite you for a consultation, and you will definitely be confident and calm when delivering the goods.


How to find the product code?

The selection of the product code is carried out on the basis of the Ukrainian classification of goods of foreign economic activity using the rules of interpretation. To do this, you need to understand the functions of the product, what it is intended for, what it consists of, the technical parameters of the product.

How to determine how much customs clearance will cost?

The following factors affect the customs clearance cost:

UKTZED code, since each code has its own rate of customs duty, which is indicated in the Law of Ukraine “On the Customs Tariff of Ukraine”,

the customs value of the goods (the cost of the goods and, depending on the terms of delivery, transport costs, registration of permits and preferential documents, customs clearance in the country of the sender, unloading and loading operations, cargo insurance and other services may be added.)

I have a FOP, do I need to do a TOV for foreign economic activity?

For foreign economic activity, you can also remain a private entrepreneur, the main thing is that the corresponding codes for the type of activity need be open.

I am not a VAT payer, can I import?

Both a VAT payer and a non-VAT payer can import goods. As a future importer, you need to take into account that you will not receive a tax credit for this consignment of imported goods.

If you have any questions, we recommend that you sign up for a consultation with a customs broker, our specialists will be happy to help you build the correct financial model, taking into account the issues of customs logistics.

Why is it worth doing a stress test of your foreign economic activity and, in particular, customs clearance?

The most frequent answer from the importer at the start of negotiations is: everything is fine with me, the goods are cleared through customs, we have everything set up, we have been working this way for more than 10 years, my relative is engaged in customs clearance, what may be bad there, etc.

The most paradoxical thing is to ask the question, what is the price of your “fine”? When was the last time you digitized all of these KPIs listed above? – in a classic situation, this is either the enrichment of third parties, or the lack of control over the performance indicators of the center of responsibility for FEA.

A very effective and correct solution is a stress test of transactions in foreign economic activity. Order it, and you will be surprised – for a reasonable price, you get a cool solution, we often hear gratitude and appreciation after the FEA audit.

What is a customs warehouse for? What is a temporary storage warehouse for?

A customs warehouse is a customs procedure designed for the temporary storage of exported or imported goods. Goods placed under the customs warehouse procedure are not subject to customs duties.

You will find the answers in more detail in the “Customs warehouse” section of the page, if you still have questions, we recommend that you sign up for a consultation with a customs broker.

A temporary storage warehouse is a specially allocated and equipped room where goods and vehicles are stored while they are under customs control.

You will find the answers in more detail in the “Temporary storage warehouse” section of the page, if you still have questions, we recommend that you sign up for a consultation with a customs broker.

How to release the transport if the customs clearance process is delayed?

Alternatively, you can use the temporary storage warehouse and unload the goods to the warehouse, or, depending on the situation, delegate the solution of issues to professionals.

How can I start processing cargo at the border?

The customs clearance procedure is a long, documentary complex process that requires appropriate knowledge, effort and time, so you can delegate your duties in customs clearance to us, and we will customs your goods professionally, quickly and in any city.

How to pay less taxes?

Games with taxes are like the saying “take what you want, but there will be a cash register at the end!”, since any optimization can ultimately lead to additional costs. For example, having defended your rights in court, as a result, you will be able to see that the cost of spending in a circle turned out to be more expensive than fair play, and you filled the pockets of “reshak” (they are also called “temschik”), and not our state budget, and spent with this a lot of time and nerves.

Accounting services from our specialists, by default, would give you two solutions and explain the strengths and weaknesses of each condition – you would only have to choose a path.

How to register perishable goods if suddenly the customs stop the goods?

There is a risk of manual management of customs clearance of cargo, for example, you crossed the road to a competitor, and he decided to put a spoke in your wheels, and you have a perishable cargo. In such situations, it is extremely important to understand the details of the customs clearance procedure and what potential difficulties may arise. Therefore, we recommend that you work with a professional team of customs brokers from VR GROUP.

What to do if the cargo is slowed down at the customs?

Seek qualified help from the specialists of our company, who will help you in a legal way to solve problems and build a line of defense.

Should I call a hotline, for example customs?

You should call the customs hotline if there is a recorded moment of abuse of office by the customs authorities or in case of violation of the law.

What documents are required for customs clearance?

To begin with – an invoice, a packing list, a FEA contract, then the customs clearance agent needs to provide a correct classification (if there is no clear understanding from the above-mentioned documents), provide technical documentation for the goods, indicating the composition, physical and chemical properties, scope, purpose After that, our specialist classifies the goods, analyzes all possible risks in terms of cost, the need to provide permits. As a result, you will be provided with a complete analysis of the product, possible risks, the amount of payments (duty, VAT) and information whether a financial guarantee is needed to cross the border.

What is the cost of customs clearance and what does it depend on?

The cost of customs clearance is negotiated and fixed with each client individually, depending on the specifics of the cargo, the frequency of deliveries.

Can your company help with obtaining permits (SES conclusion, certificate of origin, declaration/certificate of conformity, conclusion of the Chamber of Commerce and Industry)?

Yes, of course, you can find more information in the section of the website “Registration of permits” or sign up for a consultation with a customs broker.

It is necessary to deliver the goods, but we have neither a contract nor a carrier, can you help?

Yes, of course.
Our customs clearance agents (customs brokers) will advise you on how to draw up a Foreign Economic Activity Agreement, what to look for, terms of delivery and payment terms, what bottlenecks there may be in your future transaction.
Having received information about the cargo from you, they will calculate which type of transport is the best to deliver, arrange door-to-door delivery. You also need to consider a number of factors that technical imports are always more expensive than direct imports to your company for a number of criteria. If you have any questions, we recommend that you leave a request for consultation with a customs broker.

Feedback from our partners

«OTP Leasing» expresses its sincere gratitude to the staff of the "VR-GROUP" company for many years of fruitful cooperation, attentive attitude and assistance in resolving issues of customs brokerage clearance of goods.

For high professionalism in resolving customs clearance issues, which contributed to the rapid receipt by the National Television Company of Ukraine from the European Broadcasting Union of unique equipment for the hybrid network "Funa" - we express our sincere gratitude to the team of the "VR-GROUP" company

«EUROFORMAT PLANT» has been conducting foreign economic activity for over 5 years. During this period of time, we have cooperated with many brokerage firms and already have an idea of how services in the field of customs clearance should be provided.

Six months ago, we started working with the firm "VR-GROUP" and later forgot about many problems associated with customs clearance.

Brokerage services are to some extent very individual, and «VR-GROUP» always manages to find an individual approach to each client and provide high-quality services.

And now – without officialdom © The guys are just great

It is pleasant to resolve work issues with a professional team, which, while maintaining a work ethic, at the same time has a business «friendly conversation» with the client. Such an atmosphere has a positive effect on the work process and the overall result. For the «warm and relaxed», but at the same time business «climate» in the team – special thanks to the company's management.

During this short period, we felt that «VR-GROUP» is not only a reliable partner and high-level customs brokerage specialists who know their business, but also wonderful people.

The «Dinternal Education» company - the largest importer of educational and fiction literature in Ukraine, which faced the task of replacing the logistics company in an extremely short time, decided to start cooperation with the company «VR-GROUP».

Starting from the first day of cooperation, the «VR-GROUP» company has shown itself to be a reliable partner in customs logistics, which you can rely on in solving any difficult situations of customs clearance of goods

The company "TH" KMW" LLC expresses its gratitude to VR-GROUP" LLC and its employees for their cooperation and high level of service.

A client-oriented approach, an understanding of our not simple needs and tasks, an integrated approach to customs clearance of used equipment of the SIDEL filling line for our production needs, made it possible to judge your high professionalism in the provision of a complex of customs broker services and transportation.

For many years of doing business in Ukraine, Danone LLC had the opportunity to cooperate with many companies providing customs brokerage services.

However, in one year of work with "VR-GROUP" LLC we were pleasantly impressed by the qualifications of its personnel and a comprehensive approach to the study and solution of the assigned tasks.

With this letter, the "VINFORT" company expresses its deep gratitude to the team of "VR-GROUP" customs brokers, who showed high professionalism and proper performance of their duties, as well as excellent human qualities at all stages of the implementation of foreign economic operations, in the process of customs clearance of the cargo "beet molasses", in the "export" mode, at the Poltava customs in the period June-September 2012.
Looking forward to further mutually beneficial cooperation.

"TEXTIL-CONTACT" LLC expresses deep respect and sincere gratitude

"VR-GROUP" LLC for the professionalism and high-quality services provided in the field of customs brokerage, namely in the project preparation of documents and defending the interests of the company.

Despite the large volume of the batch of used equipment, customs clearance was carried out in the shortest possible time.

We express our confidence in maintaining the established friendly relations.

We highly appreciate the professionalism of the staff of LLC "VR-GROUP" for the promptness in decision-making, for well-coordinated work and for the ability to quickly respond to all our requests.

SEF "Ecotekhnika-M" considers the "VR-GROUP" company as a reliable and stable partner in organizing and carrying out customs clearance of goods, as well as other brokerage services.

We can confidently recommend LLC "VR-GROUP" as a leading company in the market of customs brokerage services, which is distinguished by its high professionalism and authority. Working with the "VR-GROUP" company, you can always be sure of achieving the desired result!

During the work with "VR-GROUP" LLC, its employees have established themselves as qualified customs brokers who are well versed in the issues of customs clearance of goods in Kyiv, Odessa, confidently possessing the skills of assigning the correct item code.

The ability to quickly resolve emerging issues can significantly save material, labor and human resources. It is impossible not to note the flexibility of work and the friendly attitude towards the customer. Optimization of the clearance process made it possible to process incoming goods extremely quickly, and, taking into account real prices for services, to achieve a significant economic effect.

We wish the company's team to continue to work as quickly and efficiently.

"MAGO UKRAINE" expresses its sincere gratitude to the management and staff of "VR-GROUP" LLC for providing high-quality and timely customs brokerage services for customs clearance of equipment.

During many years of fruitful cooperation with "VR-GROUP" LLC, customs brokers and specialists of this company have established themselves as a team of high-level professionals, with such qualities as decency, reliability, as well as a caring attitude to their work. It's always a pleasure to communicate with this team.

We wish you successful development, economic stability, confidence in your abilities!

Finnish Construction Materials LLC has been using the services of VR-GROUP LLC for customs clearance of products since 2013. During our cooperation, the specialists of VR-GROUP LLC demonstrated awareness of their work, responsibility, efficiency in work, the best professional qualities.

On behalf of the management and the entire staff of RITERNA-UA LLC, we express our sincere gratitude to the staff of VR-GROUP LLC for many years of work in providing customs brokerage services.

Throughout the period of cooperation, you have demonstrated a high level of professionalism, promptly responded to emergency situations.

Your organization has established itself as a reliable partner, able to qualitatively fulfill the obligations of cargo and customs declaration of goods.

We look forward to further fruitful cooperation.

By this letter, the European Business Association confirms that VR-GROUP LLC is a member of the European Business Association from 27-01-2020. Membership for 2020 has been extended.


The VR-GROUP company was founded in 2010, we provide services in the field of customs logistics, namely: customs brokerage services, audit services for foreign economic activity, customs clearance of cars and special equipment, customs clearance of complex and non-standard cargo equipment. Read more


We declare responsibility!


Constant, continuous improvement in accordance with the requirements of time. Stability provided by us on a long-term contractual relationship.


  • Rapidity
  • Responsibility
  • Reliability
  • Honesty
  • Confidentiality

Our team


We are responsible for what we do.


There are no unresolved issues.


Arthur says: "Nothing is lost as often in life as invoices for service payments."


Daniil will ensure that all tasks are completed on time.


We always improve the quality of the built processes.


Everything will be cool.


If you need to find out the answers to the questions What? Where? When? - call Anatolievna


Oleg knows how to prevent financial overpayments at customs.


Ed knows how to quickly and efficiently lead you by the hand at the first experience of foreign economic activity


Despite his age, Dmitry picks up the best lots from American auctions.


Our American team will do their best to make you happy.


Selection of spare parts and car repairs after US auctions

Середа Владимир

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