Thanks to the adaptation program, you will receive

Our program for adapting your foreign economic activity is the next step in development. We use all our experience to find, show and optimize your department of foreign economic activity: we prepare your employees, establish business processes, and help you develop.

The adaptation program is a comprehensive solution for building and optimizing FEA within your enterprise.



We are experts in foreign economic activity and these are not just big words. Our employees’ experience reaches 20 years. We have created a team of professionals focused on a “comfortable” result for our client. Years of experience allows us to find a legal way out of the most difficult situations.

Leading strategy

We are one of the first companies for customs brokerage services, which began to process goods in the Import 40EA mode without arrival and payment for the customs terminal or the Import 40 AA mode right at the checkpoint, which also without payment for the terminal

Technical capabilities

Our representative offices in the regions will carry out customs clearance of the goods at the shortest possible distance from the place of unloading, which allows us to reduce logistics costs and shorten the time of cargo delivery.

Closeness to the client

We work around the clock, which allows customs clearance even on weekends, without cargo idle time at the terminal.
We lead the client by the hand 24/7/365, silent assistants, we hear and understand the basic need and what expected results our client should get from us here and now.

Operational superiority

We work on the principle of differentiation – combining impeccable service with operational excellence. Consequence – the time for customs clearance of cargo is minimized

They trust us

We do not abandon the client until all complex issues of deal are fully resolved

How to start working with us?

What the FEA adaptation program consists of

How do we make the adaptation?

  • We organize training events for your employees, starting with fundamental knowledge of the customs direction, organizing logistics, processing shipping documents, what functions and what the expected result should be from logisticians or foreign trade managers, what stages exist in the transaction process, which in general the FEA is.

Why is it worth adapting?

  • Competent work of both an individual employee and the FEA department as a whole carries one of the most important values – it is a properly structured work of the FEA department, which includes: high competence of employees, effective business processes and understanding of the expected result by each employee.
  • It is a well-known fact that it is not the strongest who survives, but the one who knows how to adapt. Once you find the bottlenecks in your logistics, all you have to do is adapt processes and reorganize the supply model if you want to be an effective and proactive market participant.

Features of FEA adaptation

Our experience in the field of FEA is more than 13 years, all our employees are practitioners and deal with complex transactions of different levels, from brick decoration to used equipment.

We have trained and built more than one FEA department, which allows us to continuously improve our service and introduce the latest tools that are used in FEA. Constant communication with our clients allows us to control and, if necessary, make changes to the work of the FEA department.

Required competencies

In the course of training, we involve experts in the field of logistics and freight forwarding services, experienced foreign trade managers working in international companies. And in order to understand more deeply in the work of customs authorities, customs officials.

The preparation of your FEA department will be dealt with by a number of highly specialized specialists who will help you both prepare your staff and establish the process and control points.

What else is worth knowing about the adaptation program

Formation of centers of responsibility

The organizational structure of a company may consist of many centers of responsibility, such as a financial department, a comms department, a legal department and others, but what should be mandatory is a FEA department, which is usually controlled by the head of the company. We often encountered situations when the FEA department is located directly under the finance, sales or even marketing departments, which is a big mistake in the organizational structure of the company. This brings destructiveness to work when the head of another profile tries to manage the FEA department without having special knowledge for this.

Control in the hands of the leader

The FEA department must be allocated a separate center of responsibility with the head of the department, who will be subordinate directly to the head of the company.

You will not need to delve into all the subtleties of the process, but you will understand the key performance indicators and control points.

Not only documents, but also negotiations

The competence of the employees of the FEA department determines how well the negotiations with the non-resident will be conducted, what package of documents must be received from the shipper of the cargo and how it should be drawn up, the employee must be able to build a dialogue with carriers and freight forwarding companies, analyzing the logistics services market. Equally important is a direct dialogue with a customs agent, communication gaps are often delays in customs clearance of goods and as a result of uncertainty in responsibility.

Efficient customs clearance of cargo from A to Z

The expected result for a logistician or FEA manager is constructive communication with non-residents, properly executed shipping documents, optimized logistics, customs clearance carried out in accordance with the law, unloading at the recipient’s warehouse and a package of documents for accounting.


Can your company provide online training on customs changes?

Yes we can.

For our existing clients, we regularly conduct webinars about changes in customs and answer questions.

We also separately practice training and strengthening the center of responsibility of logistics companies, at regular closed meetings of individual groups of foreign economic activity entities.

Should I send my logistics employees to a lie detector?

Good question.

Worth it or not – the answer is definitely in your hands. Some European companies only recruit employees through an interview through a lie detector, others are categorically against it, as it contradicts their corporate ethics.

We recommend that you only use such specialists when absolutely necessary, it is better to regularly practice stress tests of your logistics model or follow the control chain of supply.

Is it possible to improve something in our company without strong changes?

Yes, it is possible, what needs to be done for this?

Only after conducting a customs audit or a stress test of deliveries, it is possible to understand the bottlenecks of your logistics transactions, therefore, for a qualitative and targeted improvement, it is better and more profitable to carry out a deep check of the enterprise for bottlenecks in the work of declarants or customs brokers, pricing of transport as an internal one, and international, and so on.

After receiving a clear and dry report in numbers and a checklist with recommendations for action, you yourself can prioritize tasks for each item in a separate case, and this will be accurate and clear in measuring what was and what became.

What is the price of the service to increase the efficiency of the logistics department?

A large number of criteria affect the formation of the price, it is better that you leave a request on the website, and our specialist will contact you and invite you to a meeting.

Choosing cooperation with our company, you will definitely be surprised by the quality of service and our approach to the tasks.

How long will it take to build a new logistics department?

The main period of time will be occupied by the selection of personnel, since our talent pipeline is deep. At the moment in Ukraine, the main bottleneck is the human factor and it will be a problem for a long time.

In any case, having started cooperation, our temporarily formed working group can fulfill the role of the logistics department or close the assigned tasks.

We guarantee you: having walked this path with us, you will get the highest quality logistics department in your life.

Feedback from our partners

«OTP Leasing» expresses its sincere gratitude to the staff of the "VR-GROUP" company for many years of fruitful cooperation, attentive attitude and assistance in resolving issues of customs brokerage clearance of goods.

For high professionalism in resolving customs clearance issues, which contributed to the rapid receipt by the National Television Company of Ukraine from the European Broadcasting Union of unique equipment for the hybrid network "Funa" - we express our sincere gratitude to the team of the "VR-GROUP" company

«EUROFORMAT PLANT» has been conducting foreign economic activity for over 5 years. During this period of time, we have cooperated with many brokerage firms and already have an idea of how services in the field of customs clearance should be provided.

Six months ago, we started working with the firm "VR-GROUP" and later forgot about many problems associated with customs clearance.

Brokerage services are to some extent very individual, and «VR-GROUP» always manages to find an individual approach to each client and provide high-quality services.

And now – without officialdom © The guys are just great

It is pleasant to resolve work issues with a professional team, which, while maintaining a work ethic, at the same time has a business «friendly conversation» with the client. Such an atmosphere has a positive effect on the work process and the overall result. For the «warm and relaxed», but at the same time business «climate» in the team – special thanks to the company's management.

During this short period, we felt that «VR-GROUP» is not only a reliable partner and high-level customs brokerage specialists who know their business, but also wonderful people.

The «Dinternal Education» company - the largest importer of educational and fiction literature in Ukraine, which faced the task of replacing the logistics company in an extremely short time, decided to start cooperation with the company «VR-GROUP».

Starting from the first day of cooperation, the «VR-GROUP» company has shown itself to be a reliable partner in customs logistics, which you can rely on in solving any difficult situations of customs clearance of goods

The company "TH" KMW" LLC expresses its gratitude to VR-GROUP" LLC and its employees for their cooperation and high level of service.

A client-oriented approach, an understanding of our not simple needs and tasks, an integrated approach to customs clearance of used equipment of the SIDEL filling line for our production needs, made it possible to judge your high professionalism in the provision of a complex of customs broker services and transportation.

For many years of doing business in Ukraine, Danone LLC had the opportunity to cooperate with many companies providing customs brokerage services.

However, in one year of work with "VR-GROUP" LLC we were pleasantly impressed by the qualifications of its personnel and a comprehensive approach to the study and solution of the assigned tasks.

With this letter, the "VINFORT" company expresses its deep gratitude to the team of "VR-GROUP" customs brokers, who showed high professionalism and proper performance of their duties, as well as excellent human qualities at all stages of the implementation of foreign economic operations, in the process of customs clearance of the cargo "beet molasses", in the "export" mode, at the Poltava customs in the period June-September 2012.
Looking forward to further mutually beneficial cooperation.

"TEXTIL-CONTACT" LLC expresses deep respect and sincere gratitude

"VR-GROUP" LLC for the professionalism and high-quality services provided in the field of customs brokerage, namely in the project preparation of documents and defending the interests of the company.

Despite the large volume of the batch of used equipment, customs clearance was carried out in the shortest possible time.

We express our confidence in maintaining the established friendly relations.

We highly appreciate the professionalism of the staff of LLC "VR-GROUP" for the promptness in decision-making, for well-coordinated work and for the ability to quickly respond to all our requests.

SEF "Ecotekhnika-M" considers the "VR-GROUP" company as a reliable and stable partner in organizing and carrying out customs clearance of goods, as well as other brokerage services.

We can confidently recommend LLC "VR-GROUP" as a leading company in the market of customs brokerage services, which is distinguished by its high professionalism and authority. Working with the "VR-GROUP" company, you can always be sure of achieving the desired result!

During the work with "VR-GROUP" LLC, its employees have established themselves as qualified customs brokers who are well versed in the issues of customs clearance of goods in Kyiv, Odessa, confidently possessing the skills of assigning the correct item code.

The ability to quickly resolve emerging issues can significantly save material, labor and human resources. It is impossible not to note the flexibility of work and the friendly attitude towards the customer. Optimization of the clearance process made it possible to process incoming goods extremely quickly, and, taking into account real prices for services, to achieve a significant economic effect.

We wish the company's team to continue to work as quickly and efficiently.

"MAGO UKRAINE" expresses its sincere gratitude to the management and staff of "VR-GROUP" LLC for providing high-quality and timely customs brokerage services for customs clearance of equipment.

During many years of fruitful cooperation with "VR-GROUP" LLC, customs brokers and specialists of this company have established themselves as a team of high-level professionals, with such qualities as decency, reliability, as well as a caring attitude to their work. It's always a pleasure to communicate with this team.

We wish you successful development, economic stability, confidence in your abilities!

Finnish Construction Materials LLC has been using the services of VR-GROUP LLC for customs clearance of products since 2013. During our cooperation, the specialists of VR-GROUP LLC demonstrated awareness of their work, responsibility, efficiency in work, the best professional qualities.

On behalf of the management and the entire staff of RITERNA-UA LLC, we express our sincere gratitude to the staff of VR-GROUP LLC for many years of work in providing customs brokerage services.

Throughout the period of cooperation, you have demonstrated a high level of professionalism, promptly responded to emergency situations.

Your organization has established itself as a reliable partner, able to qualitatively fulfill the obligations of cargo and customs declaration of goods.

We look forward to further fruitful cooperation.

By this letter, the European Business Association confirms that VR-GROUP LLC is a member of the European Business Association from 27-01-2020. Membership for 2020 has been extended.


The VR-GROUP company was founded in 2010, we provide services in the field of customs logistics, namely: customs brokerage services, audit services for foreign economic activity, customs clearance of cars and special equipment, customs clearance of complex and non-standard cargo equipment. Read more


We declare responsibility!


Constant, continuous improvement in accordance with the requirements of time. Stability provided by us on a long-term contractual relationship.


  • Rapidity
  • Responsibility
  • Reliability
  • Honesty
  • Confidentiality

Our team


We are responsible for what we do.


There are no unresolved issues.


Arthur says: "Nothing is lost as often in life as invoices for service payments."


Daniil will ensure that all tasks are completed on time.


We always improve the quality of the built processes.


Everything will be cool.


If you need to find out the answers to the questions What? Where? When? - call Anatolievna


Oleg knows how to prevent financial overpayments at customs.


Ed knows how to quickly and efficiently lead you by the hand at the first experience of foreign economic activity


Despite his age, Dmitry picks up the best lots from American auctions.


Our American team will do their best to make you happy.


Selection of spare parts and car repairs after US auctions

Середа Владимир

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